Last updated: October 5, 2026
If you are not 100% satisfied with a service you purchased, please let us know via Contact us or at seossine@gmail.com.
14-Day Refund Guarantee
The 14-day refund guarantee applies when all of the following conditions are met:
- You purchased a credit plan (Starter, Pro or Premium) for the first time;
- You request the refund within 14 days of the payment date;
- You are not satisfied with the quality of the generated results and do not plan to use any image output generated by Somssii;
- You have submitted fewer than 5 sets in total since the payment; and
- Neither you, your account nor your company has previously used the 14-day refund guarantee.
To request a refund, please fill out the refund request form (select “Refund” as the inquiry type and enter your payment email, payment date and reason). We will review your request within 10 days of receipt and notify you of the outcome by email. Approved refunds are returned to the original payment method; depending on the card issuer, it may take 3–7 business days for the refund to be reflected.
Other Refunds
As a rule, payments not covered by the 14-day refund guarantee are not refundable. Credits are one-time purchase products and are not automatically re-charged. Amounts corresponding to credits already used are not refundable.
However, the following cases are handled separately:
- Generation failure: Credits for the number of images in a set, or the number of videos in a Shorts order, that could not be made are automatically returned to your account. No separate request is required.
- Duplicate or erroneous payment: If you were charged twice or charged an incorrect amount due to an error in our system, we will issue a full refund after verification.
- Service outage: If the service was unavailable for a considerable period for reasons attributable to us, we will grant additional credits or issue a refund for the sets you were unable to submit during that period.
- Withdrawal of subscription under applicable law: Under the Act on the Consumer Protection in Electronic Commerce, etc. of Korea, consumers may withdraw their subscription (order) within 7 days of the payment date. However, withdrawal may be restricted, subject to the user's prior consent, for any portion where the provision of digital content has begun — such as when credits have been used to submit a set — in which case the matter is handled based on the amount corresponding to the unused credits.
Credit Policy
- 1 credit equals ₩100 (100 credits = ₩10,000). Generating a set uses 10 credits per set (10 images), regardless of image size, aspect ratio or concept pack, and remaking a single image costs 1 credit. Credits for any images that could not be made due to an engine error are returned automatically.
- Shorts (vertical videos) use 25 credits (₩2,500) per video at the time of submission, and credits for any video that could not be made are returned automatically.
- Free credits granted on sign-up are not eligible for refunds and cannot be exchanged for cash.
- Purchased credits can be used with no expiration date, and each purchase is added to your existing credits.
- Any remaining credits are forfeited when you delete your account. Please request a refund under the conditions above before deleting your account.
Contact
If you have any questions, feel free to reach us anytime via Contact us or at seossine@gmail.com.
WebGift (웹기프트) · Representative: Seo Young-sil (서영실) · Business registration no. 308-34-01096 · Customer center 010-3834-6214